Associate Director of Shelter Services

Job description

Job Summary: The Associate Director of Shelter Services is a leadership role responsible for overseeing and managing the day-to-day operations of our domestic violence shelters. This role involves providing strategic direction, ensuring the safety and well-being of residents, and working collaboratively with staff, partner organizations, and stakeholders to create a secure and supportive environment for survivors of domestic violence and/or sexual assault.

Duties and Responsibilities:

Program Management:

1. Operational Leadership: Provide strategic leadership and direction to the shelter program, ensuring the effective and efficient delivery of services to residents.

2. Resident Support: Oversee and ensure the provision of comprehensive support services for residents, including case management, counseling, and advocacy.

3. Crisis Response: Be available for on-call and emergency situations, providing guidance and support during crisis incidents.

Staff Supervision and Development:

4. Team Management: Supervise, train, and motivate shelter staff, including case managers, counselors, and support personnel. Maintain schedules and provide on call support as needed.

5. Professional Development: Facilitate ongoing training and professional development for staff members to ensure they are well-equipped to serve residents.

Community Engagement:

6. Collaboration: Develop and maintain strong working relationships with partner organizations, government agencies, and community stakeholders to coordinate resources and support for residents.

7. Public Awareness: Participate in community outreach and education efforts to raise awareness about domestic violence and the shelter’s services.

Shelter Operations:

8. Safety and Security: Ensure the safety and security of residents and staff within the shelter, implementing safety protocols and measures.

9. Facility Management: Collaborate with Facilities team and maintenance, ensuring a safe and comfortable environment for residents.

10. Resource Management: Manage shelter resources, including budgeting, fundraising, and grant applications, to support program sustainability.

Quality Assurance:

11. Compliance: Ensure that the shelter operates in compliance with all relevant regulations and standards, including those related to client confidentiality and safety.

12. Data Collection: Oversee data collection and reporting to measure program effectiveness and impact.

Advocacy and Policy:

13. Advocacy: Act as an advocate for domestic violence survivors at the local, state, and national levels, promoting policies and initiatives that support their well-being.

14. Policy Development: Contribute to the development and implementation of organizational policies and procedures related to domestic violence services.



· A minimum of an Associate’s Degree in social work, psychology, counseling, or a related field is preferred.


· Minimum of three years of experience in a leadership role in a domestic violence shelter or related social services organization.

Skills and Abilities:

1. Strong leadership and management skills.

2. Excellent interpersonal and communication skills.

3. Knowledge of trauma-informed care and domestic violence issues.

4. Ability to work effectively in crisis situations.

5. Proficiency in budgeting and resource management.

6. Commitment to diversity, equity, and inclusion.

7. Bi-lingual ability in English/Spanish a plus.

Note: This job description is intended to describe the general nature and level of work performed; the Duties and Responsibilities are a representative, but not exhaustive list of duties performed.

The Blackstone Valley Advocacy Center is an Equal Opportunity Employer. The organization does not discriminate against a volunteer, an employee, or applicant for employment of conditions or opportunities for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, disability, age or country of ancestral origin.

Job Type: Full-time

Salary: $50,000.00 – $52,000.00 per year


· 401(k) matching

· Retirement plan


· 8 hour shift

· On call

Work Location: In person

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