Shelter Manager

The Blackstone Valley Advocacy Center is a non-profit organization providing comprehensive services to victims of domestic violence and sexual assault.

Job Summary:

Under the supervision of the Director of Residential Services and according to established policies and procedures, the primary responsibility of the Shelter Manager includes direct supervision of the shelter case management team and daily operations that support families and individuals who reside in the Safe Homes.

Principal Duties and Responsibilities:

  • Supervises, supports, and evaluates case management team in conducting activities associated with residency of individuals and families within the Safe Home;
  • Oversees the development of individual guest plans for economic stability through employment and/or job training program, assessment of interests, financial needs, and progress;
  • Supports case management team with guest goal planning and timelines for securing housing and other resources;
  • Provides crisis intervention, advocacy, and support to guests in the Safe Home;
  • Assists in identifying immediate and long-term needs, reviewing options, and setting goals;
  • Makes referrals as necessary;
  • Maintains demographic statistics on guests who reside in the Safe Home Program;
  • Completes monthly and quarterly reports through data entry;
  • Represents agency at various local provider meetings as needed;
  • Oversees and ensures staff facilitation of group workshops;
  • Ensures weekly guest meetings are implemented and monitors care plans and goals;
  • Responsible for inventory of donations received in conjunction with other staff;
  • Cultivates relationships with established local and statewide employment and housing resources such as businesses, adult education programs, housing authorities, statewide housing organizations, etc.;
  • Responsible for receiving, screening, routing and/or responding to telephone calls to the Victims of Crime Helpline and agency helpline as needed;
  • Participation in emergency coverage as needed to the Safe Home; and
  • Additional duties necessary for the efficient operation of the agency.

Skills and Abilities Required:

  • A high level of interpersonal skills to provide support and assistance to clients;
  • Commitment and sensitivity to issues related to the needs of families and individuals affected by domestic violence and sexual assault;
  • The ability to appropriately and effectively deal with crisis level situations;
  • The physical ability to lift heavy items; and
  • A valid driver’s license and automobile insurance is required as work involves in-state travel.
  • A combination of education and experience demonstrating acquisition of the skills and abilities;
  • A level of knowledge equivalent to that which is acquired by a minimum of an Associate’s Degree, trauma informed services, and housing first model; and
  • Bilingual ability in English/Spanish a plus.

This job description is intended to describe the general nature and level of work performed; the Principal Duties and Responsibilities are a representative, but not exhaustive, list of duties performed.

The Blackstone Valley Advocacy Center is an Equal Opportunity Employer. The organization does not discriminate against a volunteer, an employee, or applicant for employment of conditions or opportunities for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, disability, age or country of ancestral origin.


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Life insurance
  • Paid time off

Job Type:

  • Full-time
  • Sunday through Thursday
  • 12 p.m. – 8 p.m.

Salary: $21.54 hourly/$42,000 annually

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